Your Data And Cookie Consent

Who We Are
RGV Commercial & Domestic Heating Ltd. are a company registered in England and Wales with a company number of: 15040196
Our address is:

RGV Commercial & Domestic Heating Ltd.
19 Allcot Close,
Crawley,
England,
RH11 6AN
 
You can contact our data officer through anybody in the company but also via the email address [email protected]
Managing Your Information
This policy sets out how we use and how we protect the information you give us when you use our website.
We make sure that your privacy is protected. If we ask you to provide certain information by which you may be identified when using this website, we will only ever do this in accordance with our policy:
  • Use your personal information to help provide you with information or for a specific service you have requested
  • We always keep your data safe and secure
  • We only ever process and retain your data in a safe and secure way
  • Change your mind at any time about the communications you have registered to receive
Why We Sometimes Collect And Use Your Personal Data?

We only do this so that we can provide you with the information or service you have requested from us. By personalising the web page content to your needs we will provide you with a better user experience. 

Data is never sold and is held securely using a firewall. You can delete your account information at any time. 

What Information Do We Collect?
We sometimes collect the following information:
  • Name
  • Email address
  • Phone number
  • Job title
  • Company name
  • Information about the services we provide to you
We use this personal information we collect to:
  • Manage and provide our services to you
  • Verify your identity
  • Improve our services
Technical Information
We collect the following information
  • IP Address Internet Protocol address used to connect your computer to the Internet
  • Operating System your computer is using
  • Browser type and version
  • Log in details to our website
  • Time zone settings
  • If you leave a comment then you will need to create an account before you can comment. There are no costs involved. 
Web Visitor Information
  • Uniform Resource Locators (URLs) of the website address that you came to our website through
  • Which pages you visited while on our website
  • Date and time of interactions with our website
  • Any errors that have might have occurred while visiting our website
  • Length of visits
  • Number of pages visited on our website
  • Page interaction information
What Do We Do With The Information?
    • Your personal information is used to provide you with a better service on our website and to provide you with any services outside of just using the website. We use this information in the following way:
      • Improve our products and services
      • Internal record keeping
      • Send you marketing emails about any events, blog, any training courses
      • Anything we think may interest you that you have signed up for
      Your information you voluntarily provide us with is used only as a direct response to requesting a service from us. We will never sell or rent this information to anyone. You have the ability to not allow cookies if you so wish.
Security And Policies GDPR 2016/679
    • We always will keep your personal information safe and secure.
      We will process and use that data in accordance with our responsibilities under the General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679) and other relevant legislation that protects you and how we treat your data.
      We never retain your payment information, when you submit a transaction the information is transferred to our Payment Gateway partner who then pays for this transaction. To maintain a high data integrity and prevent unauthorised access, we constantly monitor and adjust our electronic, physical and managerial procedures.
      Any third parties are under strict security and contractural obligations to maintain our data integrity. We have strict processes and governance to ensure that what is delivered is secure.
      • Improve our products and services
      • Internal record keeping
      • Send you marketing emails about any events, blog, any training courses
      • Anything we think may interest you that you have signed up for
      Your information you voluntarily provide us with is used only as a direct response to requesting a service from us. We will never sell or rent this information to anyone. You have the ability to not allow cookies if you so wish.
Your Rights And GDPR
GDPR regulations created rights for you as a user. Under these rights your personal information we retain must be kept secure and we have a responsibility for these rights. Please email [email protected] if you request any information regarding these rights. The right to be informed We inform you about how we manage your information in our privacy policy. The right of access You are entitled to know what information we have regarding you. The right to rectification You are entitled to have the information regarding you corrected if it is inaccurate or incomplete. The right to erasure You have the right to request we remove your personal information. The right to restrict processing You have the right to block or suppress processing of your information we manage. The right to data portability You are able to transfer or copy your information from one IT environment to another, safely and securely. The right to object You may object to how we manage your information by contacting us. Rights in relation to automated decision making and profiling You have the right not to be a subject of a decision based on automated processing. Further information can be found on the Information Commissioner’s Office website. Prophecy Marketing are fully signed up members of iCO.
Google ReCAPTCHA V3
Google Invisible reCAPTCHA is in use on our website. We use this to help prevent fraud and spam. When you use our website you agree to us collecting hardware and software information. This data is sent to Google anonymously.
Third Party Websites
Quite often another agency or party will reference our articles or comments sometimes providing a back link. We are not responsible for the use of these third party websites with backlinks and the use of the data on them.

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